Shipping & Delivery Policy
Effective Date: 15, March.2025

At Biocellix.in, we are committed to delivering your orders efficiently and securely. Please read our shipping and delivery policy carefully.

1. Shipping Policy:

• We ship orders across India via reliable courier partners.

• Orders are processed within 1-2 business days after confirmation.

• Estimated delivery time is 2-4 business days, depending on location.

• Once dispatched, you will receive tracking details via email/SMS.

2. Shipping Charges:

• Shipping charges are calculated at checkout based on the delivery location.

• Customers are responsible for courier/shipping charges for any returns.

3. Delivery Guidelines:

• Ensure that the delivery address and contact details provided are accurate.

• If the recipient is unavailable at the time of delivery, the courier partner may attempt re-delivery or return the package.

4. Return & Refund Policy:

We offer a 100% Money-Back Guarantee under the following conditions:

• Sealed Packages: Refunds are available only for products returned in their original sealed and unused condition.

• Opened Packages: Refunds are not applicable for products with broken seals or signs of use.

• Refund requests must be raised within 7 days of receiving the order.

• Refunds will be processed to the original payment method within 7-10 business days after inspection.

• Customers must bear the courier charges for returning the product.

5. Damaged or Incorrect Orders:

• If you receive a damaged or incorrect product, inform us within 48 hours of delivery with photographic evidence.

• We will arrange for a replacement or refund as applicable.

6. Contact Us:

For any shipping or delivery-related queries, contact us at:

• Email: biocellix@gmail.com

• Phone: +91-8130345716

• Mobile Number: +91-7011710564

We appreciate your trust in Biocellix.in and strive to provide a seamless shopping experience!